Superdry Online Returns Policy

At superdrysa.myshopify.com, we strive to give the best possible customer and product experience. Should you wish to return an item purchased from our online platform, please note the following.

The Online Returns Procedure

Before initiating the returns process, you commit to review and fully understand the contents of the Online Returns Policy.

What must I do?

To initiate the returns procedure, please submit a return request at our Online Returns Portal.

Please ensure:

• The item(s) for return are packed in the original or other appropriate packaging.
• If more than one item is to be returned, they should be combined into one package.
• The packaging is securely sealed prior to courier collection.

How long does it take?

Once you've submitted a return request for refund or exchange, we will review the request and notify you of approval within 1–2 working days. Once approved, a collection request is sent to our courier partner who will collect your item(s). Collections typically occur within 1–3 working days and may take up to 7 working days to arrive at our national warehouse in Gauteng. Once received, the item undergoes inspection and you will be notified once the return is complete.

Can I return anything?

We're happy to process an exchange or refund, subject to the following conditions:

• The item is in the condition as received, with labels attached and packaging intact.
• The item has not been worn.
• The return request was submitted within 30 days of delivery for non-sale items.
• The return request was submitted within 7 days of delivery for sale items.
• The item was purchased from our online store.

Non-Returnable Items

Due to hygienic reasons, we are not able to accept returns on:

• Underwear, Swimsuits, and Socks.
• Items altered from their original condition.
• Items damaged due to negligence or normal wear and tear.

We are also not able to process refunds for Gift Cards or offer monetary value for discount/promotional codes.

Defective / Faulty Products

Defective products can be returned up to 6 months after delivery. Please contact our Customer Service team who will advise you accordingly.

Additional Terms

We reserve the right to reject a return, refund or exchange where the product fails inspection standards (e.g. received dirty, visibly worn, damaged, or missing from the initial return request). Refund values are processed as per the price paid at the time of purchase.

For further assistance, please visit our Contact Us page.