Superdry Online Returns Policy

At Superdry, we strive to provide the best possible customer and product experience. Should you wish to return an item purchased from our online platform, please note the following terms and conditions.

The Online Returns Procedure

Before initiating the returns process, you confirm that you have reviewed and fully understood the contents of this Online Returns Policy.

What Must I Do?

To initiate the returns procedure, please submit a return request through our Online Returns Portal.

Please ensure that:

The item or items being returned are packed in their original packaging or other suitable protective packaging.
All original tags and labels remain attached to the item and accompany the returned product.
If more than one item is being returned, all items are combined into one package.
The packaging is securely sealed before courier collection.

Returned items that do not include their original tags and labels may fail inspection and may be rejected.

How Long Does It Take?

Once you have submitted a return request for a refund or exchange, we will review the request and notify you of its approval within 1–2 working days.

Once approved, a collection request will be sent to our courier partner, who will collect the item or items. Collections typically take place within 1–3 working days, and the parcel may take up to 7 working days to arrive at our national warehouse in Gauteng.

Once received, the returned item will undergo an inspection. You will be notified once the return process has been completed.

Can I Return Anything?

We are happy to process an exchange or refund, subject to the following conditions:

The item is returned in the same condition in which it was received.
All original tags and labels remain attached and accompany the returned item.
The original packaging is intact, where applicable.
The item has not been worn, washed, used or altered.
The return request is submitted within 30 days of delivery for non-sale items.
The return request is submitted within 7 days of delivery for sale items.
The item was purchased from the Superdry South Africa online store.

Items returned without their original tags may be rejected and returned to the customer.

Non-Returnable Items

For hygiene reasons, we are unable to accept returns of:

Underwear
Swimsuits
Socks

We are also unable to accept returns of:

Items that have been altered from their original condition.
Items damaged due to negligence, misuse or normal wear and tear.
Items returned without their original tags and labels.
Gift Cards.

Gift Cards cannot be refunded, and discount or promotional codes cannot be exchanged for monetary value.

Defective or Faulty Products

Defective or faulty products may be returned within six months of delivery.

Please contact our Customer Service team, who will assess the matter and advise you on the appropriate return procedure.

Additional Terms

Superdry reserves the right to reject a return, refund or exchange where the returned product fails to meet our inspection standards. This includes, but is not limited to, items that are: