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Frequently asked Questions


We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking ‘Add to Cart’.  You can return an item within 14 days for a full refund.

At this time, we cannot accommodate exchanges. If you wish to exchange for a different item, you will need to return your item for a refund and place a new order.

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are slim fitting, so we recommend taking this into consideration when placing your order. You can find size guides on each of our product pages to help you with your decision.

We only deliver within the borders of South Africa.

We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'Add to Cart’.

Superdry South Africa subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

You will only be able to order products that are in stock. If your size is not available, then you will not be able to select that size. However, if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

Please enter your email address in the Newsletter Signup section of our website. This can be found at the bottom left of the page.

Our promotions and offers are often for a limited time and any discounted price will return to the full retail price once the promotion has ended.  We are unable to offer extension for limited time only discounts on products.

As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.

If you are not ready to create an online profile, you may select the Guest Checkout option. In this case, you will not be required to enter any of your personal details, except for the minimum amount of information we require to deliver your purchase and stay in contact with you. After you have completed your first guest checkout, you will need to create an online shopping profile for any future purchases.