All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site.
Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below.
The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below.
What are the returns restrictions?
We are happy to accept your return or exchange, provided that:
- Merchandise with material manufacturing faults must be returned within 6 (six) months of date of purchase, and have been cared for according to the wash/care label.
- In all other instances merchandise must be returned within 14 days of purchase, with price tickets still attached, packaging intact & in its original condition; as determined by us.
- Original Proof of Purchase must be presented for a Return or Exchange.
- Merchandise may only be returned to a SUPERDRY store within the country of purchase i.e South Africa.
- Online store purchases may only be returned or exchanged via our online store.
- No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color.
- If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay.
- All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order.
PROCESS FOR REFUNDS
Refunds will be presented in the original method of tender, provided that:
1. All criteria under the Returns and Exchanges are met.
2. Refund will only be processed on the card used for the transaction. Please note that a R105 return collection fee will apply and this will be deducted from your refund.
3. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. No cash refunds on Gift Vouchers.
4. For safety reasons cash refunds may take up to 3-5 business days from date of processing (depending on your bank).
Irrespective of the reason, we are not able to accept Returns or Exchanges of the following merchandise:
- Underwear and socks, for hygiene reasons.
- Swimwear may only be returned if the protective film is still in place.
- Altered merchandise, merchandise that has been damaged due to your negligence, normal wear and tear, used for a purpose other than what is intended.